A commercial Property & Casualty insurance company located in Little Rock, Arkansas, is looking for an experienced and self-motivated Customer Service Representative to determine whether customers qualify for insurance policies and products.
Hours: 8:00 to 5:00, Monday through Friday
Pay: $15-$17, depending on experience
DUTIES
- Answer inbound calls from policyholders to assist with current accounts.
- Run motor vehicle reports when needed.
- Communicate with several other departments, team members, branches, and bureaus to accomplish cross-functional company goals
- Collaborate with agents and underwriters in gathering information for renewals, endorsements, corrections,, and issues requiring escalation
- Develop and underwrite applications for insurance products, keenly assessing client needs and cross-selling policies to ensure optimal coverage
- Work in a paperless environment in operations servicing new and renewal accounts, including billing, auditing, endorsements, and policy issuance
- Maintain accurate file documentation of all underwriting decisions, forms, or correspondence as determined by company policy or supervisor discretion
- Provide timely and efficient service to producers, policyholders, internal service departments, and bureaus
- Assist with sales of products and policies
QUALIFICATIONS AND EDUCATION
- At least one year's experience in customer service
- Administrative experience
- Ability to type at least 40 words per minute
- High School diploma or equivalent