Service Dispatch Representative

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Security company seeking a Dispatch Representative to coordinate the scheduling and dispatching of technicians.

Monday-Friday; 8am-5pm

Pay: $18-$20/hour

Location: Little Rock, AR

Duties

• Schedule service technicians.
• Respond to customer inquiries to provide accurate service information
•  Inside sales; upselling when speaking with customers.
• Document all call information according to standard operating procedures.
• Enter in new customer accounts.
• Collaborate with the team to resolve scheduling conflicts or unexpected changes
• Provide a positive, professional, and friendly experience for every customer
• Support internal processes by ensuring information flows smoothly between customers, technicians, and the office

Qualifications

• Must have previous service scheduling and/or dispatching experience.
• Some inside sales experience.
• Proficiency in data entry, typing accuracy, and multi-line phone systems.
• Effective communication skills coupled with professional phone etiquette

Background check is required; no felonies or misdemeanors.